In the unlikely event that you are not completely happy with your purchase, please e-mail firstname.lastname@example.org as soon as possible with the following details:
You will then receive a returns number and further information about where to send your item.
The item must be sent to us within 7 days of receiving the returns number to be eligible for a full refund (excluding the delivery cost). The returned item must be unused and in its original packaging, so that we are able to resell the item.
Items returned in an unsatisfactory condition will not be refunded.